So, A few weeks ago I started my new job working for
CapTel, INC and I was quite intimidated at the whole process. I mean, I like the meaning and what we provide, but I was just damn scared!
What CapTel does is provide captions from telephone conversations via a captioning telephone. These special telephones have screens on them that provide the captions of the person whom the hard of hearing person is talking to.
Where do I come in? I am the "middle man" so to speak. I repeat everything the person who DOES NOT have the phone says into my microphone, which goes to the computer and then pops up on their screen. Easy you say? Hardly the case...
This program that recognizes your voice, is very touchy! While it understands damn near everything you say, sometimes it doesnt work quite as well as you want it too!
So 3 weeks of training for all of this is hard work! I have to be able to revoice 135 wpm with 2% error! PRESSURE!
Good news though, I can revoice 190wpm with 1.5% error! Yeah, im that damn good...
So I rocked my training classes! I passed all my monitors too! Saturday was my first day on the actual call floor by myself no longer considered being a trainee...
Again, the PRESSURE! I was messing up so bad! I felt bad for the people on the other end of the telephone! :(
Its weird listening in to peoples conversations. Granted, I only hear 1 side of the conversation, its still crazy!
But all in all, I am liking my job! And I am totally loving the purpose behind it!